Payment methods and fees

What credit card providers are accepted?

• Mastercard, Visa, Discover and American Express and debit cards with a Visa or Mastercard logo.

Can I make a payment from my online banking account?

• Yes, through our eCheck / ACH option using your bank routing and account numbers.

Can I use third-party payment services like PayPal, Apple Pay, or Google Pay?

• No.  For security and processing reasons, we only accept direct credit card, debit card, and eCheck payments.

What are the fees for online payments?

• ​Credit / debit card payments: 2.95% processing fee
• eCheck / ACH payments: $1.00 flat fee

Can I pay partial amounts?

• ​Yes, you can make partial payments.  You may make multiple payments until the full penalty is satisfied.

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Payment management

I accidentally underpaid; can I make another payment on the same inspection?

• Yes, you can make additional payments on the same inspection until the full amount is paid.

I have multiple inspections that need payment. Can I make one combined payment?

• No, payment for each inspection must be made separately due to our tracking and accounting system requirements.

I am on a payment plan.  How do I make recurring online payments?

• ​Access the online payment system each time a payment is due according to your payment plan schedule.  The system does not store payment information or process automatic recurring payments.

How quickly will the payment post to my credit card or banking account?

• ​This depends on your bank or credit card provider.  Most transactions appear within one (1) to three (3) business days, but some may take up to five (5) business days.

Is there a way to cancel my payment if I made a mistake?

• Yes, but timing is critical.
• Before payment clears: Contact us immediately at (502) 564-3535 (8:00 am - 4:30 pm EST, Monday-Friday excluding state and federal holidays).  We may be able to cancel the transaction if your payment has not been processed by your financial institution.
• After payment clears: We will process your request as a refund, which may take ten (10) business days or longer to appear in your account.

How do I check the status of my online payment?

• First, check with your financial institution or credit card provider to confirm the payment cleared your account.  Then wait at least one (1) business day before contacting us at (502) 564-3535 for a payment status update.

Technical support and troubleshooting

System requirements:

• Browsers: Chrome, Firefox, Safari, or Edge (latest versions recommended).
• JavaScript must be enabled.
• Pop-up blockers may need to be disabled.
  

Common issues

I clicked the payment button and nothing happened.
Try these steps in this order:

• Access the Penalty Payment System​.
  
• Clear your browser cache and cookies.
• Disable pop-up blockers.
• Try a different browser.
• Contact us at (502) 564-3535 if issues persist.
  
  

​I entered my inspection number, but the system doesn't recognize it.
Possible causes:

• ​Double-check that you've entered the inspection number correctly.
  
• Your citation may not yet be final (see FAQs).
• Wait a few days and try again.
• Contact us at (502) 564-3535 if the problem continues.
  
  

My payment was declined even though my card information is correct.

• ​Contact your financial institution or credit card provider.
  ​Common reasons include:
• Insufficient funds or credit limit reached.
• Card security features blocking the transaction.
• Expired card or incorrect security code.
• Bank fraud protection temporarily blocking online payments.

I entered my bank account information for eCheck, but the payment was unsuccessful.
Contact your financial institution to verify:

• ​Account and routing numbers are correct.
• Account has sufficient funds.
• Account is authorized for ACH / electronic transactions.
• The system shows the wrong company name for my inspection number.
• Do not proceed with payment.  Contact us immediately at (502) 564-3535.
  
  

The system shows my inspection but displays the wrong penalty amount.

• Do not proceed with payment.  Contact us immediately at (502) 564-3535 

I was charged twice for the same payment.

• Contact us immediately at (502) 564-3535.  We will investigate and process a refund if necessary.

• Contact us immed​iately at (502) 564-3535.